We small business people can’t stand around in our daily lives and say “Oh, this was something we couldn’t predict or control,” because guess what? We don’t get that luxury in any business scenario, ever.
I have always had a soft spot for small, authentic businesses in which a person's lifeblood and soul have been poured into an artistic canvas which literally IS their story: a local diner, a donut shop, a hardware store, a pet groomer, a pizza restaurant.